W Smith Sons Family Funeral Directors Help Towards Costs

What to do when a Death Occurs

We are here to support you

When a Death occurs at home

Contact should be made with Deceased’s GP within or out of working hours. A Doctor will attend and confirm that Death has taken place and inform you where you can collect THE MEDICAL CERTIFICATE OF CAUSE OF DEATH ‘The Death Certificate’. Once in the procession of the Death Certificate, an appointment should be made to register the Death with the local register. With the Doctors permission and if you as a Family are ready, please contact our office 24 hours a day and arrange for your loved one to be sensitively taken into our care. We are here to support and care for you and your loved one.

When Death occurs in a Nursing / Residential home

When someone passes away within a nursing/Residential home the staff with your permission will contact the GP and us as your Funeral Director. They will inform you as to where you can collect the Death certificate. Again once in the procession of the Death certificate, you’ll need to make an appointment with the register’s office to register the Death.

When Death occurs in a Hospital

When someone passes away in the hospital you’ll need to arrange to collect the Death certificate from the bereavement office within the hospital and not at the Doctors surgery.

Sudden Death / Coroner involvement

Sometimes a Death has to be reported to the Coroner. This can be for a number of reasons for example if the Doctor doesn’t know the cause of death, the deceased hasn’t seen a Doctor within 14 days. A person passes away suddenly. When the Coroner is involved you will be informed of what is happening every step of the way from the Coroner or one of His/Her officers. They will inform you when you can register the death and in some instances, the coroner will register the death on your behalf.

We are here to help and advise you every step of the way.

If you would like more information about the services we offer or would like to speak to a member of staff, please don’t hesitate to call us on 02476 382124 or you can send us a message using our contact form and we will contact you as soon as we can. We are here to help and support you.

We are here to help and support you.

If you have any questions, you can call our 24-hour service on 02476 382124
Our Funeral Services


Dear Carly, Richard and all Chauffers

Grateful thanks for all the care and attention that you gave me and my family, whilst arranging and directing the funeral for Mr Watson. Your service, advice and kindness were exceptional. Once again many thanks.

Mrs Watson and Family

Thank you for your care, consideration, compassion and professionalism with the funeral arrangements. A sad day made easier to bear with your support.

Pauline, Jack West & Family

A huge thank you to you all. We felt so lost when our beloved mother past away, but you got us through it smoothly by showing us compassion and comforting us all in a very professional way.

Gaye, Hilary & Shelagh

Thank you so much for your kindness, help and support. After we lost our Mum, you helped us through a very hard time. Your thoughtfulness is very much appreciated.

Nikki, Kerry Lynn & Family

Thank you so much for taking care of both my late mother and ourselves. You guided us through a very difficult time, combining professionalism and a very human touch.

Kerry & Peter Mann

Thank you most sincerely for all the help and guidance that we received throughout the funeral process. Everything went very smoothly along with the lovely contribution and beautiful flowers.

Terry & Jenny Jeffries

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